PII and PHI redaction
Redaction removes Social Security numbers, health and bank details and more from audio and transcripts, to support your HIPAA compliance.
Call Review
Objectionly scores every sales call against your own script the moment it ends, pulls out the moments worth watching and ranks your whole team on one leaderboard.
| Call | Rep | Score | Goal | Compliance | Date | Duration | |
|---|---|---|---|---|---|---|---|
Inbound call with Margaret H.Insurance Consult | Dana Ruiz | – | – | – | 10/31/25 | 9 min | |
Life insurance review: Dale P.Insurance Consult · Needs review | Chris Moore | 76% | Fail | 10/30/25 | 22 min | ||
Final expense quote: Harold W.Final Expense Sales | Maya Shah | 88% | Not in scope | 10/29/25 | 18 min | ||
Insurance consult: Dorothy H.Insurance Consult | Marcus Bell | 48% | Fail | 10/28/25 | 14 min | ||
Follow-up: Ruth A.Insurance Consult | Dana Ruiz | 40% | Pass | 10/28/25 | 4 min | ||
Inbound lead: Gloria T.Inbound Qualification | Maya Shah | 100% | Not in scope | 10/27/25 | 11 min | ||
Plan comparison: Frank B.Failed | – | – | – | – | 10/27/25 | – | |
Health plan review: Carol N.Insurance Consult | Marcus Bell | 64% | Pass | 10/26/25 | 37 min |
Objections, buying reasons, pain points and aspirations are pulled out of every call and tied to the second they were said.
DDorothy•09:12
I don't want to lose my drug plan, it's been fine and I know what I pay.
MMarcus Bell•09:40
That makes sense. Let's put both side by side for the full year, so you can see the total.
DDorothy•10:02
All right. If it really is less over the year, I'm listening.
Worried the new plan would raise her drug costs.
“[09:12] I don't want to lose my drug plan, it's been fine and I know what I pay.”
Every agent ranked by call score, with the objection that comes up most on their calls. Your 1:1 coaching priorities pick themselves.
Sales Rep Leaderboard
| Name | Avg Call ScoreScore | Compliance | Top ObjectionObjection | Calls | |
|---|---|---|---|---|---|
| 58% | 71% | Money | 50 | ||
| 66% | 84% | Think About It | 48 | ||
| 74% | 93% | Competitor | 39 | ||
| 90% | 98% | Money | 55 |
Redaction removes Social Security numbers, health and bank details and more from audio and transcripts, to support your HIPAA compliance.
Each call is transcribed, analyzed, scored against your script and summarized in one pass, usually in a minute or two.
Ask a question in plain words. The answer comes from that call's transcript and scores, with the moment to replay.